Becker Customer Service
Email: BeckerClaims@furnitureresourcegroup.com
Phone: 1-888-379-1344
Customer Service Center Hours
Monday-Friday: 8:00am-6:00pm CST
Service Claim Request
Protection Plan
Purchased a protection plan and need to file a claim?
If you purchased a Furniture Protection Plan AFTER 1/1/2021:
Email: claims@furniturecareprotection.com
Phone: 1-888-705-4001
If you purchased a Furniture Protection Plan PRIOR to 1/1/2021:
Email: claims@montagefs.com
Phone: 1-800-686-5559
Mattress Warranties
Use the form below to submit a Mattress Warranty Claim. Please only use this form to file a claim for your Beautyrest, Serta, iComfort, Nectar or Purple Mattress. All other manufacturers should be filed directly with the manufacturer.
Mattress Warranty Claim Form
It is our priority to make your experience purchasing from Becker pleasant and seamless. All merchandise is warranted against manufacturer’s defects for one full year from date of receipt. If you find visible defects on your furniture, you must call our Service Department within 5 days of receipt and notify us of the concern (within 24 hours for mattresses). Beyond one year, we will be happy to service your product for nominal service fees and transportation costs. Accessory items, such as pictures, lamps and mirrors, cannot be serviced. Please inspect these items before leaving the store.