Service and Customer Care Department
Becker Customer Service Contact Information
- Phone: 1-888-422-4545
- E-Mail: beckermyserviceclaims@montagefs.com
Temporary Customer Service Center Hours
Monday-Friday: 8:30am-5:00pm CST
*limited hours due to COVID
If you purchased a Montage Furniture Protection Plan:
Email: claims@montagefs.com
Phone: 1-800-686-5559
It is our priority to make your experience purchasing from Becker pleasant and seamless. All merchandise is warranted against manufacturer’s defects for one full year from date of receipt. If you find visible defects on your furniture, you must call our Service Department within 5 days of receipt and notify us of the concern (within 24 hours for mattresses). Beyond one year, we will be happy to service your product for nominal service fees and transportation costs. Accessory items, such as pictures, lamps and mirrors, cannot be serviced. Please inspect these items before leaving the store.