This is our latest update on our response to COVID-19. This page will continue to be updated with the latest information.
Our showrooms are open for appointments online and immediate walk-in appointments.
To Schedule an Appointment online: click here, reach us by Chat, or our contact us page.
Being Mindful of COVID-19
Dear Valued Customers,
As a locally owned, family-run business, we pride ourselves on offering an enjoyable shopping experience for our customers. As always, the health and safety of our customers and employees is our top priority. We want to let you know that our team is available to serve our customers and their furnishing needs. At the same time, Becker is carefully monitoring the Coronavirus COVID-19 developments from the Centers for Disease Control and Prevention (CDC), as well as local and state health agencies. We continue to take precautionary measures to ensure that best practices are in-place in our showroom and during the delivery of furniture. We want to assure our customers that our employees, sales staff, furniture pick-up staff and delivery staff who interact with customers are healthy. Any team member who displays symptoms of an illness is instructed to stay at home.
Are Your Showrooms Open?
Locations are open for all your furniture needs, hours may vary by location. To schedule an appointment, please click here. We want to assure you that we are taking proactive measures to disinfect high-touch, hard surface areas including entrances, handrails, door handles, credit card terminals, elevators and restrooms mulitple times daily, with frequently used surfaces cleaned continuously after each customer or employee use.
We have put in place a social distancing policy for all employees and guests, respecting the 6 foot distancing rule for everyone. In addition we have made masks and gloves available to all of our showroom staff.
When shopping in our store we ask that customers be aware of the following:
- We request that no more than two people be in your party.
- Please bring your own personal protection equipment.
- No one under the age of 16 should come along unless necessary.
- If a stroller or wheel chair is needed we ask that you bring your own.
Product Inquiries
If you have a question about a product, please use our Live Chat feature, or contact us. Staff is available to answer questions and place orders.
Open Orders: What is the status of my furniture order?
We are working hard to ensure that merchandise is available when originally estimated. However, due to quickly changing restrictions related to the COVID-19 virus, our normal flow of inventory is being impacted by production slowdowns, staff shortages and factory closures. As a result, some product availability dates shown online or quoted in store may have changed and delivery delays may occur. When we resume normal store operations we will provide updated estimates as available.
If I purchase furniture now, how long will it take to receive?
If your item is in-stock, you can get it within 1-2 weeks, depending on delivery availability with our Garage Drop shipping option.
Lead time for out of stock/special orders will vary by manufacturer. Each manufacturer has different operating schedules due to COVID-19. Some are closed, some are open. Please contact us for information on your specific order/items of interest.
In-Home Repairs
To keep our employees and customers safe, all in-home repairs will be rescheduled for a later date. Once we are able to resume in-home repairs, we will contact you to reschedule your appointment. If you have a questions, please contact our Customer Care team at 1-888-422-4545. We appreciate your patience during and understanding during this time.
Furniture Delivery
For the health and safety of you, and our delivery staff, we are primarily offering Garage Drop delivery service during this time.
Contactless/Garage Drop Shipping means:
- Your items will come in the manufacturer packaging (plastic or cardboard) and will come unassembled.
- We'll deliver your item(s) between the hours of 8am and 5pm on your specified delivery day.
- We’ll knock/buzz, and will greet you at your door while maintaining a six-foot social distance.
- We’ll place the item in your garage or at your doorstep at your instruction. We will not be able to enter your residence for any reason. NOTE: Some multi-tenant buildings are restricting access to non-residents. We’re supportive of these measures, and in these cases our delivery team will deliver to the closest point to your home that they’re safely able to.
- We’ll document the delivery location and the name of the person accepting delivery. No signature will be required.
Financing, Making Payments on Your Credit Plan
We are aware that some of our customers may experience financial hardship as a result of Coronavirus. If you’re affected by Coronavirus, please reach out to Synchrony for assistance that may be available to you.
During this time, we encourage you to use Synchrony’s digital tools and other resources for fastest access to your accounts and to discuss how Synchrony may be of assistance. Please visit MySynchrony.com or download the My Synchrony Mobile App where you can access important information, make payments and service your account anytime, anywhere. If you haven’t yet enrolled for online access, you can do so here: MySynchrony.com
We will continue to monitor the situation and communicate any changes.
We sincerely thank you for your continued business.